The World Airline Awards is based on the World Airline Survey by Skytrax of more than 40 airlines from around the world, and the winners were selected by some 18 million air travellers from 100 different nationalities in a 10-month survey between July last year and April this year, said a MAS statement.
The statement quoted Skytrax chairman Edward Plaisted as saying that the World's Best Economy Class award won by MAS reflected the quality of product and service delivered to its customers.
"The World Airline Awards are known as "The Passenger's Choice" underlining the fact that Malaysia Airlines are clearly satisfying the hardest critics - their customers," he said.
Plaisted said the Staff Service Excellence Award for Asia "recognised that airlines deliver the highest standards of staff service not only on board the flight, but also at the home base airport."
Meanwhile, MAS Managing Director and Chief Executive Officer Tengku Datuk Azmil Zahruddin said the airline, throughout the years, has worked hard to improve its service delivery as part of the airline-wide initiative to enhance customer experience.
"I am delighted that our efforts have been recognised by our customers. We will continuously build on our culture of putting our guests first," he said, adding that he was proud of the MAS team's outstanding performance.
-- BERNAMA
The World's Top 10 airlines in the 2010 Awards :
- Asiana Airlines
- Singapore Airlines
- Qatar Airways
- Cathay Pacific
- Air New Zealand
- Etihad Airways
- Qantas Airways
- Emirates
- Thai Airways
- Malaysia Airlines
SKYTRAX AIRLINE OF THE YEAR AWARD WINNERS
Airline of the Year - WINNER: Asiana Airlines
Best Low-Cost Airline Worldwide - WINNER: Air Asia
Most Improved Airline - WINNER: Garuda Indonesia
Best Regional Airline - WINNER: Dragonair
Best Leisure / Charter Airline - WINNER: Thomson Airways
Best Cabin Staff - WINNER: Singapore Airlines
Best Inflight Entertainment - WINNER: Emirates
Best Airport Services - WINNER: Thai Airways
Best Economy Class - WINNER: Malaysia Airlines
Best Premium Economy Class - WINNER: Qantas
Best Business Class - WINNER: Qatar Airways
Best First Class - WINNER: Etihad Airways
Best Airline : Transatlantic - WINNER: Virgin Atlantic
Best Airline : Transpacific - WINNER: Cathay Pacific
Best Airline : Africa - WINNER: South African Airways
Best Airline : Asia - WINNER: Asiana Airlines
Best Airline : Australia/Pacific - WINNER: Air New Zealand
Best Airline : C America/Caribbean - WINNER: TACA Airlines
Best Airline : China - WINNER: Hainan Airlines
Best Airline : Eastern Europe - WINNER: Malev Hiungarian Airlines
Best Airline : Europe - WINNER: Lufthansa
Best Airline : India/Central Asia - WINNER: Kingfisher Airlines
Best Airline : Middle East - WINNER: Qatar Airways
Best Airline : North America - WINNER: Air Canada
Best Airline : Northern Europe - WINNER: Finnair
Best Airline : South America - WINNER: LAN Airlines
Best Airline : South East Asia - WINNER: Singapore Airlines
Best Airline : Southern Europe - WINNER: Turkish Airlines
Best Airline : Western Europe - WINNER: Lufthansa
Best Airline Alliance- WINNER: Oneworld Alliance
Best Airline Lounge - Business Class - WINNER: Virgin Atlantic
Best Airline Lounge - First Class - WINNER: Thai Airways
Best Airline Seat - Business Class - WINNER: Singapore Airlines
Best Airline Seat - Economy Class - WINNER: Kingfisher Airlines
Best Airline Seat - First Class - WINNER: Etihad Airways
Best Airline Seat - Premium Economy Class - WINNER: Qantas Airways
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